Transportation Security Administration

Transportation Security Administration

As part of the Department of Homeland Security (DHS), the Transportation Security Administration (TSA) secures the nation’s airports and screens all commercial airline passengers and baggage. TSA uses a risk-based strategy and works closely with transportation, law enforcement and intelligence communities to set the standard for excellence in transportation security.  We are proud to support this critical mission and have provided a variety of services and solutions to various teams within DHA and TSA.

We led and delivered multiple projects to TSA such as Integrated Security Information Management System (ISIMS), Transportation Workers Identification Credential (TWIC) Data Warehouse, Application Support Team (AST) transition and Screening Gateway projects within the Transportation Threat Assessment and Credentialing program (TTAC).


TSA process and procedures required paper applications that were manually processed.  We worked with them to change this system, creating the Screening Gateway, which replaced the manual process comparing information ‘provided’ to information ‘contained in a number of disparate data sets’, such as FBI criminal records files. The Screening Gateway automates that process by automatically checking the information provided against same data files, aggregating the results, and then using a sophisticated scoring and modeling engine to determine suitability.

Some of the highlights of our TSA experience include:

  • – Integration with multiple external to TSA partners
  • – Certification & Accreditation
  • – First in Department of Homeland Security to provide Oracle SOA Suite implementation, configuration, and optimization
  • – Data architecture, profiling and migration, security audits
  • – Agile development using Scrum, following CMMI level 2 practices

CANDA was responsible for the successful implementation of:

  • – Hazardous Material Endorsements Screening Gateway which processes applications for all HAZMAT drivers in the U.S.
  • – Register Traveler Screening Gateway which processes all Registered Traveler applications from Orlando Airport
  • – TWIC Gateway which processes all applications for transportation employees at several key ports in the U.S.
  • – Applicant Intake Portal, which allows holders of commercial driver licenses in 17 states to apply directly to TSA for HME


The Integrated Security Management System (ISMS) is a web-based case management tool designed to support the lifecycle of DHS personnel security, administrative security, and classified visit management programs. Personnel security records maintained in ISMS include suitability and security clearance investigations which contain information related to background checks, investigations, and access determinations.


In order to meet TSA’s long term objectives, the Application Support Team (AST) team was formed to create and establish baselines and measurements for control and visibility (measuring performance, quality, and cost). The benefit from this proven step-by-step approach are numerous, because it enables non-disruptive services, provides a smooth transition of people, and in-scope work, creating efficiencies and economies of scale.

CANDA outlined all AST processes, roles and responsibilities of the team, and managed touch points with other TSA stakeholders such as the Systems Innovation and Solutions Delivery groups, development teams, Government Project Managers (GPM )and IT systems business owners.  With a goal to ensure success by every measure, we also managed SLA’s and Key Performance Indicators (KPI) definitions, which is critical for identifying processes and measures AST will follow in order to provide best possible service to its business customers.

We also assisted and facilitated transition of 36 mission critical applications, including their inventory documentation, access, accounts setup, and defined data cleansing/masking strategy for use in development (in order to remove PII data but maintain large data sets for better development and testing capabilities).


A top security concern, we provided guidance and support for the the Transportation Workers Identification Credential (TWIC) system.  TWIC is the common identification credential for all personnel requiring unescorted access to secure areas of regulated facilities and vessels, and all mariners holding Coast Guard-issued credentials. Individuals who meet eligibility requirements are issued credentialing containing the biometrics to allow for a positive link between the card and the individual.


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